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Return & Refunds

Do You Offer Refunds Or Exchanges?

Yes, we offer refunds and exchanges within 30 days of purchase. To qualify for a refund or exchange, items must be returned in their original condition and packaging. Reach out to us at [email protected] with your full name and order number an

How Do I Initiate A Return Or Exchange?

Please reach out to our customer support at [email protected]. Include your full name, order number, and the reason for your return or exchange. A team member will respond with further instructions and provide you with a postage-paid returns l

What If My Item(s) Is Damaged, Incorrect or Faulty?

If you receive a damaged, incorrect or faulty item, please contact us immediately at [email protected] with your full name and order number. Please also detail any issues in your email. We are dedicated to ensuring your satisfaction and will r

What If My Package Gets Lost Or Arrives Damaged?

At helloskin, we aim for every order to arrive in perfect condition. However, if your package gets lost in transit, please contact our customer support team at [email protected]. Include your full name and order number and any relevant details

How Long Til My Return/Refund Is Processed?

We process refunds and exchanges swiftly, ensuring that all returned products are addressed within 5 business days of receipt. Once we have received and assessed your returned product, we will expedite the shipping of your replacement within 24 hours