What If My Package Gets Lost Or Arrives Damaged?Updated 7 months ago
Lost packages
At helloskin, we aim for every order to arrive in perfect condition. However, if your package gets lost in transit, please contact our customer support team at support@helloskin.com.au. Include your full name and order number and any relevant details to help us track down your package and resolve the issue promptly.
Damaged packages
We understand how disappointing it can be to receive a damaged package. If this happens, please contact us at support@helloskin.com.au within 24 - 48 hours of receiving your order. Make sure to include photos of the damaged items or packaging. We will assess the situation and, if necessary, arrange for a replacement to be sent or issue a refund.