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All your questions about skincare by helloskin answered!

Common Skincare Questions

What makes helloskin skincare different?

Why Chose helloskin?. Our new skincare line is crafted for simplicity and real results! Proudly made in Australia, each product features high quality, carefully selected ingredients designed to target a range of skin concerns. We believe skincare sho

Skin Purge and Breakouts?

A skin purge refers to temporary breakouts when your skin starts adjusting to new active ingredients in products like retinol or exfoliants. It’s normal as your skin sheds dead cells faster, but this phase should clear up within a few weeks. Trust us

What order should I use my helloskin skincare products in?

To get the best results, follow this simple routine, morning and evening:. For weekly care, incorporate the Hibiscus Clay Mask 1-2 times a week to exfoliate and detoxify for tighter, fresher-looking skin.

What is the correct order for applying serums before moisturiser?

Want to get the most out of your serums? Think of your skincare routine like building the perfect layered cake! Here's the order to follow so each serum does its magic:. Top it all off with your moisturiser to lock in all those skin-loving benefits!

Can I use helloskin skincare with my current routine?

Yes, but we recommend caution. Combining different brands may lead to ingredient interactions, which could affect the effectiveness of your routine or even cause irritation. To avoid this, it's best to introduce one new product at a time and consult

Is helloskin skincare safe for sensitive skin?

Yes, many of our products are formulated for sensitive skin. However, always check with your healthcare professional if you have specific skin concerns. We encourage you to read product ingredients thoroughly and contact us with any concerns at suppo

Is helloskin cruelty-free, vegan, and tested on animals?

Yes, helloskin products are proudly cruelty-free and vegan. We do not test on animals – ever -   and our products are free from animal-derived ingredients.

Is helloskin skincare safe during pregnancy and breastfeeding?

While many of our products are formulated to be gentle, we always recommend consulting with your healthcare professional before incorporating any new skincare products during pregnancy or breastfeeding. We advise against using Retinol during this spe

Is helloskin skincare non-comedogenic?

Yes, our products are formulated to be non-comedogenic, meaning they won’t clog your pores. This helps prevent breakouts while delivering effective results.

Does helloskin skincare contain SPF?

Our skincare products do not contain SPF. We recommend applying a broad-spectrum SPF 30+ sunscreen after your moisturiser, especially during daytime use, to protect your skin from UV damage.

Can I use helloskin skincare around my eyes?

Certain products like hyaluronic acid serum are gentle enough for the eye area, but we recommend avoiding applying the skincare in the eye area. Instead opt for a figure 8 motion around the brow and eye area. Always patch test first!

Is helloskin safe for younger and teenage skin?

Yes, our products are safe for younger skin, especially for those experiencing hormonal or teenage acne. However, we always recommend consulting with a healthcare professional if there are concerns about specific ingredients. Our Anti-Acne Serum is a

Where is helloskin skincare made?

All skincare products are proudly made in Australia, ensuring the highest quality and safety standards.

Is helloskin skincare packaging sustainable?

Yes, our packaging is sustainable. Our bottles and packaging materials are 100% recyclable, helping reduce our environmental impact.

What age group is helloskin skincare suitable for?

Our products are designed for all age groups. Whether you are looking for preventative skincare in your 20s or anti-aging solutions later in life, we’ve got something for everyone.

Can helloskin skincare be used under makeup?

Absolutely! Our products are lightweight and absorb quickly, making them the perfect base for makeup application. Especially the helloskin Vitamin C Serum!

Do I need to patch test before using helloskin products?

Yes, we recommend patch testing before using any new product. Apply a small amount behind your ear and wait 24 hours to check for any adverse reactions before full use.

Can I return helloskin skincare if it doesn’t suit my skin?

Yes, we understand that everyone’s skin is unique. We offer a 30-day money-back guarantee. If a product doesn’t suit your skin, contact us at [email protected], and we’ll help you with a replacement, exchange, or refund.